How can I place an order? To place an order, simply select your desired products, add them to your cart, and follow the checkout process. You can pay using a credit card, PayPal, or other payment methods we offer.

How long does shipping take? Shipping times depend on your location and the chosen shipping method. Orders within Germany typically arrive within 3-5 business days. For details on international shipments, please refer to our shipping policy.

Can I return or exchange a product? Yes, you can return or exchange most items within 14 days of receiving them. Please visit our return policy page for more information on the conditions and process.

How can I check the status of my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the status of your delivery online at any time.

How can I stay informed about new products and offers?Subscribe to our newsletter to receive regular updates about new products, special offers, and exclusive discounts. You can also follow us on social media for the latest news.

What should I do if I receive a defective product? If you receive a defective product, please contact our customer service immediately. We will assist you as soon as possible to resolve the issue to your satisfaction.

How can I contact customer service? Our customer service team is available via email, phone, or through our social media channels. Visit our contact page for more details.

Is there a minimum order value for free shipping? No. Your order automatically qualifies for free shipping within Germany regardless of the order value.